SIZE GUIDE

Below chart is shown in Australian sizing and will help you determine best fit based on your measurements. If you are unsure which size to choose,  measure around the widest part of your bust, waist and hips and compare to below chart for guidance.

EXCHANGE OR RETURN

Please read our terms of sale before making a purchase.
We thoroughly check all items and ensure they are in perfect condition before sending and each garment is packaged carefully.
You may return any full priced item for refund or exchange within 7 days from the date of when the item has been delivered.
Sale items are non refundable and cannot be exchanged so please choose carefully. If you are exchanging you will need to cover the cost of postage by sending a reply paid satchel together with the item you are sending back.
When we process refunds or returns we deduct Postage costs incurred by us at the time of delivery.
Pre-orders and special orders cannot be refunded, they can be exchanged within 7 days from date of delivery.

Please contact us immediately if you intend to exchange or return your item via our email store@karlaspetic.com
We can not issue a refund if we are notified after the 7 day period.

Items must be in original condition, must not have been worn, altered or washed and all swing tags must remain in place.

When returning goods: please enclose
a) your receipt
b) reply paid satchel (registered)
c) return to: (for return address please email us store@karlaspetic.com)

Once we have received the item back we will endeavour to replace it for you asap.
To ensure quick and safe delivery of your exchange please include a registered platinum express reply paid satchel. We recommended you register your reply paid satchel so the item can be tracked down.

SHIPPING

We offer complimentary Worldwide shipping on all orders. Most countries/areas are included, however if you live in a remote area that is not included on our list please email us store@karlaspetic.com and we will endeavour to find the best shipping method.
We send all parcels Worldwide via Australia Post which includes a Tracking Number. If you require the Tracking Number after your place your order please email us store@karlaspetic.com
Deliveries within Australia take between 3-8 working days (depending on your location) and Worldwide deliveries can vary between 5-21 working days (depending on your location).
If you wish to receive your delivery Express please email us store@karlaspetic.com and we will arrange FedEx or Australia Post Courier Express priority service, however please note that all customers must pay Express delivery.
All delivery costs will be reimbursed to us for any returns or refunds.

PRIVACY POLICY

We recognise that our customers, visitors, users, and others (known collectively or individually as “users”) who use our “website” value their privacy. This privacy policy applies to all of the products, services, and details important information regarding the use and disclosure of user information collected on the website.

We recognise the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our members and users’ needs.

What information do we collect?

When you visit our website you may provide us with two types of information:

1. Personal information you knowingly choose to disclose that is collected on an individual basis
2. Personal information you choose to provide
3. Web site use information collected on an aggregate basis as you and others browse our web site

Registration information
When you register for any of our products, services or newsletters you will provide us information about yourself.

Credit card information
If you choose to use our services, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:

• name
• mailing address
• email address
• credit card number
• name on credit card
• credit card billing address
• business and home phone number

Email information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

2. Web site use information

Similar to other commercial web sites, our web site utilizes a standard technology called “cookies” (see explanation below, “what are cookies?”) and web server log files to collect information about how our web site is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our web site, and the web sites visited just before and just after our web site.

How do we use the information that you provide to us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, to process your payment, to monitor the use of the service, our marketing and promotional efforts and improve our content and service offerings, and customize our site’s content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.

Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information will not be shared with parties except as required by law.

Occasionally, we may also use the information we collect to notify you about important changes to our website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided on the newsletter.

What are cookies?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

How do we use information we collect from cookies?
As you visit and browse our web site, the site uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting our web site and which parts of the site are most popular. This helps us gather feedback to constantly improve our web site and better serve our clients. Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.

Ip addresses
Ip addresses are used by your computer every time you are connected to the internet. Your ip address is a number that is used by computers on the network to identify your computer. Ip addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the web pages you request) can be sent to you.

Sharing and selling information
We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.

How can you access and correct your information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at the usual address.

What about legally compelled disclosure of information?
We may disclose information when legally compelled to do so, in other words, when we in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our terms of service or to protect the safety of our users and the public.

What about other web sites linked to our web site?
We are not responsible for the practices employed by web sites linked to or from our web site or the information or content contained therein. Often links to other web sites are provided solely as pointers to information on topics that may be

Useful to the users of our web site.
Please remember that when you use a link to go from our website to another web site, our privacy policy is no longer in effect. Your browsing and interaction on any other web site, including web sites, which have a link on our website, is subject to that web site’s own rules and policies. Please read over those rules and policies before proceeding.

Your consent
By using our web site you consent to our collection and use of your personal information as described in this privacy policy. We reserve the right to amend this privacy policy at any time with or without notice.

Our commitment to data security

Please note that your information will be stored and processed on our computers in australia. The laws on holding personal data in australia may be less stringent than the laws of your country of residence or citizenship. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Choice/opt-in/opt-out
This site allows visitors to unsubscribe so that they will not receive future messages. After unsubscribing we will discontinue sending the particular messages as soon as technically feasible.

Surveys & contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as post code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

What about children?
Children are not eligible to use our services unsupervised and we ask that children (under the age of 13) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.

© Karla Špetic 2023